Branch Operations Manager (Human Services Supervisor 2)
Core
Provide leadership and administrative functions to carry out department objectives and implement vision using local community resources and staff in a branch office.
Role type
Branch Operations Manager (Human Services Supervisor 2)
Builds
Daily function of the branch office, managing cross-functional teams, local programs, and community collaboration efforts.
Domain
Human Services / Public Administration
Deliverable
client delivery
Required skills
Supervision and team management, program implementation, policy revision, work scheduling, performance monitoring, data analysis, cultural competency, system navigation (ONE system, Microsoft Office)
Preferred skills
Experience with Human or Social Services programs, experience promoting diverse workforce, employee engagement, professional development support
Technologies
ONE system, Microsoft Word, Excel, email, search engines
Responsibilities
Manage and direct branch cross-functional teams and local programs, assess eligibility team and provide direction, establish work schedules, monitor work performed by office staff, design and implement programs and services, ensure program delivery compliance, communicate vision to staff and community
Seniority
Mid-level Supervisor