Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA)
Core
Senior leader responsible for portfolio ownership, people leadership, and delivery execution of user guide strategy and operations for Omnipod medical devices.
Role type
Manager, User Guide Strategy and Operations (Player/Coach)
Builds
Instructional content supporting product releases, regulatory submissions, and commercial launches for the Omnipod ecosystem.
Domain
Medical devices / Healthcare / Regulated content
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Portfolio ownership, people leadership, stakeholder management, instructional content strategy, regulatory content development, team coaching, content quality assurance, project management, structured content practices
Preferred skills
UX writing, information architecture, content operations, DITA XML, CMS processes, healthcare/pharma/medical device industry experience, human factors insights, Agile/SAFe planning
Technologies
Figma, Jira, Confluence, Adobe Creative Cloud, CMS, DITA XML
Responsibilities
Own user guide strategy and execution for a portfolio of Omnipod products; Lead and develop a team of senior individual contributors and contract technical writers; Ensure instructional content readiness for regulatory submissions and product launches; Directly contribute to the creation and review of instructions for use; Represent the user guide team in cross-functional planning and design review forums.
Seniority
Manager, hands-on IC with people leadership
