Customer Success Manager
Core
Lead tactical, strategic, and customer experience initiatives for high-value accounts in freight forwarding and supply chain management, ensuring operational consistency and value-add programs.
Role type
Senior Customer Success Manager (Supply Chain/Logistics)
Builds
Operational processes, client-specific SOPs, analytics reports, and supply chain optimization initiatives for high-value logistics accounts.
Domain
Logistics, Freight Forwarding, Supply Chain Management
Deliverable
product features
Required skills
Strategic planning, operational process management, client relationship management, data analysis, supply chain optimization, stakeholder coordination, report creation, escalation management, CRM proficiency
Preferred skills
Sales techniques, market analysis, bid management support, profitability analysis, technology integration
Technologies
Microsoft Office suite, CRM systems
Responsibilities
Develop and maintain client-specific SOPs; monitor operational milestones and handle escalations; coordinate customer experience surveys and improvement initiatives; analyze net costs and volume trends; support strategic business plans and bid management; prepare and present Customer Business Reviews (QBRs); drive supply chain and transport flow optimizations.
Seniority
Mid-Senior, hands-on IC