Full-Time Shift Lead – Oak Park, IL
Core
Lead shift operations and crew performance at a coffee shop, ensuring customer experience and operational standards.
Role type
Shift Lead (Service Operations)
Builds
Coffee beverages, food items, and customer service experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew leadership, shift management, operational training, inventory management, cash handling, quality assurance compliance
Preferred skills
Prior Dutch Bros experience (6 months), high emotional intelligence, resilience
Technologies
POS systems, inventory management tools
Responsibilities
Model and train new crew members on operational and cultural standards; manage shift flow and crew readiness; oversee inventory, till counts, and bank deposits; ensure cleanliness and quality inspection compliance; communicate feedback to leadership.
Seniority
Individual Contributor, supervisory level