Full-Time Shift Lead – Oak Park, IL
Core
Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer.
Role type
Shift Lead (Coffee Shop)
Builds
Coffee drinks and customer service experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Team leadership, operational training, inventory management, cash handling, problem solving, customer service, shift scheduling, compliance with food safety standards
Preferred skills
6 months of Broista experience, prior lead experience
Technologies
POS systems, inventory management tools
Responsibilities
Cultivate the Dutch Bros atmosphere and standards on shift, manage the shift and prepare crew for specials, train new Broistas operationally and culturally, aid in shop inventory management and setup, communicate with shop leaders, follow up with Quality Assurance inspections
Seniority
Individual Contributor, supervisory level
