Full-Time Shift Lead – North Augusta, SC
Core
Lead shift operations and crew performance at a Dutch Bros Coffee shop to ensure high-quality customer experiences and adherence to company standards.
Role type
Shift Lead (Service Operations)
Builds
Coffee beverages, food items, and customer service experiences
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
Crew management, shift scheduling, inventory management, cash handling, training new staff, quality assurance, operational fundamentals
Preferred skills
6 months of Broista experience, no recent disciplinary action, high flowcheck score (90%+)
Responsibilities
Cultivate shop atmosphere and standards, manage shift operations and crew energy, train new Broistas, support inventory management and bank deposits, maintain cleanliness standards, communicate with leadership on feedback and wins.
Seniority
Individual Contributor, supervisory level