Full-Time Shift Lead – Virginia Beach, VA
Core
Lead shift operations and crew performance at a coffee shop, ensuring high-quality customer service and adherence to company standards.
Role type
Shift Lead (Service Operations)
Builds
Coffee beverages and customer experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew training, shift management, inventory management, cash handling, quality assurance, operational fundamentals
Preferred skills
6 months of prior experience at Dutch Bros, no recent disciplinary action, high emotional intelligence
Responsibilities
Cultivate shop atmosphere and standards, manage shift operations and crew readiness, train new employees, support inventory and financial tasks, maintain cleanliness and safety standards, communicate with leadership
Seniority
Individual Contributor, operational leadership
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