Full-Time Shift Lead – Virginia Beach, VA
Core
Lead the experience for every Broista on shift ensuring a mind-blowing experience for every customer at Dutch Bros Coffee shops.
Role type
Shift Lead (Service Operations)
Builds
Coffee drinks, food, and customer experiences in retail shops
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
shift management, crew training, inventory management, cash handling, customer service, operational fundamentals, problem solving
Preferred skills
6 months of Broista experience, leadership experience
Technologies
Dutch Bros operational systems, POS
Responsibilities
Cultivate the Dutch Bros atmosphere and standards on shift, manage the shift including specials and promotions, train new Broistas operationally and culturally, support inventory management and shop setup, communicate with leadership on feedback, follow up with Quality Assurance inspections
Seniority
Individual Contributor, mid-level lead
