Full-Time Shift Lead – Crystal Lake, IL
Core
Lead shift operations and crew performance at a Dutch Bros Coffee shop to ensure high-quality customer service and operational standards.
Role type
Shift Lead (Service Operations)
Builds
Coffee beverages, food items, and customer experiences
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
Crew leadership, shift management, inventory management, training new staff, cash handling, food safety compliance
Preferred skills
6 months of prior Dutch Bros experience, strong communication, resilience
Technologies
POS systems, inventory management tools
Responsibilities
Manage daily shift operations and crew scheduling, train new employees on operational and cultural standards, maintain inventory and cleanliness, handle cash transactions and deposits, support the Shop Manager with quality assurance inspections.
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