Full-Time Shift Lead – Ankeny, IA
Core
Lead shift operations and crew performance at a coffee shop to ensure high customer satisfaction and adherence to company standards.
Role type
Shift Lead (Coffee Shop Operations)
Builds
Coffee beverages and customer service experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew training, shift management, inventory management, cash handling, operational execution, quality assurance, problem solving
Preferred skills
Prior Dutch Bros experience, strong communication, emotional intelligence, resilience
Technologies
POS systems, inventory management tools
Responsibilities
Model and meet all expectations of the Broista role, train new crew members operationally and culturally, manage shift operations including specials and promotions, support inventory management and shop setup/cleanliness, communicate with leadership on feedback and wins, follow up on quality assurance inspections
Seniority
Individual Contributor, supervisory level