Full-Time Shift Lead – Waukegan, IL
Core
Lead shift operations and crew performance at a coffee shop, ensuring high standards of customer experience and operational efficiency.
Role type
Shift Lead (Coffee Shop Operations)
Builds
Coffee beverages and customer service experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew leadership, operational training, inventory management, cash handling, quality assurance, shift scheduling
Preferred skills
Prior Dutch Bros experience, strong communication, resilience, emotional intelligence
Technologies
POS systems, inventory management tools
Responsibilities
Manage daily shift operations and crew performance, train new employees on operational and cultural standards, oversee inventory and cleanliness, handle cash and deposits, support quality assurance inspections
Seniority
Individual Contributor, supervisory level
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