Product Manager, Ignite Member Operations
Core
Own product direction and roadmap for core Ignite Membership Operations workflows, balancing customer needs, product strategy, operational risk, migration commitments, and enterprise requirements.
Role type
Senior Product Manager (Membership Operations)
Builds
Membership lifecycle workflows, check-in and access workflows, and member records for fitness clubs
Domain
Fitness / SaaS / Membership Management
Deliverable
product features
Required skills
Product discovery, roadmap ownership, stakeholder management, customer discovery, prioritization, data analysis, cross-functional collaboration, change management
Preferred skills
Fitness/club management experience, recurring billing/access control knowledge, automation/AI tool usage, travel willingness
Technologies
SaaS, APIs, systems of record
Responsibilities
Observe real club workflows and speak with owners/operators to understand friction; Lead discovery and delivery for membership lifecycle including agreements, cancellations, transfers, and pricing; Improve check-in and access workflows including schedules, staff roles, and permissions; Translate customer needs into product requirements with engineering and design; Partner with Commerce and Insights teams to ensure consistency; Plan and communicate responsible changes to live clubs; Measure operational outcomes like agreement accuracy and reduced manual workarounds
Seniority
Senior, hands-on IC
