Customer Support Technician
Core
Provide technical support, troubleshooting, calibration, and training for ProAll mixers used in specialized equipment sectors.
Role type
Field service technician (hydraulic/electrical/mechanical)
Builds
Operational reliability of mixer equipment for emergency services, waste/recycling, utilities, and construction clients
Domain
Heavy equipment manufacturing and field service
Deliverable
physical/clinical work
Required skills
hydraulic circuit troubleshooting, electrical controls troubleshooting, mechanical design knowledge, equipment calibration, on-site training delivery, RMA/warranty management, MS Office proficiency
Preferred skills
CET certification, Syspro experience, curriculum development, custom training material creation
Technologies
ProAll mixers, Syspro, MS Office
Responsibilities
Conduct periodic mixer calibrations and on-site training; troubleshoot mechanical, hydraulic, and electronic system problems in the field; manage warranty and RMA paperwork; investigate parts needs for repairs; document equipment failures and provide technical reports; collaborate with engineering and QC on quality issues.
Seniority
Mid-level, hands-on IC