Warranty Claims Specialist
Core
Reviewing, processing, and coordinating warranty claims for Terex Utilities equipment to ensure timely resolution and protect company revenue.
Role type
Warranty Claims Specialist
Builds
Warranty claim resolutions and customer support for Terex Utilities equipment
Domain
Construction and utility equipment manufacturing
Deliverable
client delivery
Required skills
Claim validation, documentation review, system updates, compliance enforcement, internal coordination, vendor communication, reporting
Preferred skills
Terex Utilities equipment experience, data analysis, trend reporting, project management, Microsoft Suite proficiency
Technologies
CRM, ERP, Microsoft Suite
Responsibilities
Review incoming warranty claims for accuracy and eligibility; Validate claim documentation including invoices and service reports; Approve, deny, or escalate claims based on guidelines; Serve as primary contact for customers and dealers regarding warranty inquiries; Communicate with internal teams and external vendors to coordinate claim approvals and recoveries; Prepare reports on claim trends and cost analysis.
Seniority
Individual Contributor