Customer Journey Expert
Core
Design, deliver, and continuously improve data-enabled products and customer journeys supporting regulatory, risk, and business outcomes in a banking environment.
Role type
Senior IC Customer Journey Expert (Risk & Data Delivery)
Builds
Data-enabled products, risk management solutions, and regulatory reporting initiatives
Domain
Banking / Financial Services / Risk Management / Regulatory Compliance
Required skills
Risk management frameworks, regulatory compliance, data analysis, SQL, stakeholder management, business analysis, governance, control testing
Preferred skills
Data governance, risk model implementation, transformation initiatives
Technologies
SQL, risk management systems
Responsibilities
Lead design and delivery of data-enabled products and customer journeys; Own first-line risk management activities including assessments and control testing; Drive risk model implementation and regulatory reporting; Use data and analytics to identify trends and support decision-making; Collaborate with stakeholders across Risk, Finance, Technology, and Compliance; Facilitate governance forums and manage risk exposure; Support regulatory change initiatives through business analysis and validation.