Area Lead Customer Intelligence & Advanced Analytics
Core
Define and drive Customer Intelligence, Growth Analytics, and Advanced Analytics strategy to transform data and AI into measurable commercial impact for customer acquisition, activation, engagement, retention, and value growth.
Role type
Senior Product Area Lead (Strategy & Leadership)
Builds
Customer intelligence capabilities, predictive analytics, AI-enabled insights, measurement frameworks, and executive dashboards.
Domain
Fintech / Banking (Private Individuals)
Deliverable
production ML models
Required skills
Strategic roadmap planning, budget allocation, team leadership (25+ direct reports), stakeholder management, commercial acumen, data governance, privacy compliance, predictive modeling, customer segmentation, propensity modeling, next-best-action, customer lifetime value (CLV), executive reporting.
Preferred skills
AI adoption, experimentation frameworks, cross-functional alignment.
Technologies
Machine learning, AI, predictive analytics, data governance tools, executive dashboards.
Responsibilities
Own multi-year strategy and roadmap; lead multidisciplinary teams; drive investment prioritization and ROI; present strategic recommendations to senior executives; ensure regulatory and model-risk compliance; steer business outcomes via data cockpits.
Seniority
Senior, hands-on IC with significant leadership scope