Data and Insights Analyst - Operations
Core
Turn complex operational data into actionable insights, build dashboards, and automate workflows to improve customer, risk, and business decisions.
Role type
Mid-level IC data and insights analyst (operations)
Builds
Reporting, dashboards, analytical solutions, and AI-enabled workflow automations
Domain
Banking and financial services
Deliverable
dashboards & analysis
Required skills
SQL, SAS, Power BI, Tableau, data modeling, data governance, data warehousing, stakeholder engagement
Preferred skills
Power Automate, Power Apps, Microsoft Copilot, Azure AI services, AI agent prototyping
Technologies
SQL, SAS, Power BI, Tableau, Power Automate, Power Apps, Microsoft Copilot, Azure
Responsibilities
Analyse complex customer data and translate findings into practical recommendations; Partner with business stakeholders to clarify questions and desired outcomes; Develop reporting, dashboards, and analytical solutions to understand customer behaviour and operational performance; Use SQL and SAS to extract, transform, and analyse data from multiple sources; Support prototyping and development of AI-enabled solutions and emerging AI agents; Apply Microsoft Copilot and related AI tools responsibly while balancing innovation with data governance and privacy.
