BE CA Expat Onboarding - Analyst
Core
Provide expert support to customers across multiple communication channels (chat, voice, video, email, messaging) to resolve inquiries, complaints, and process banking transactions.
Role type
Customer Loyalty Member III (Analyst)
Builds
Customer service interactions and resolved banking requests for retail banking services
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Verbal and written English communication, Analytical skills, Problem-solving, Organizational skills, Microsoft Office proficiency, Adaptability, Cross-functional collaboration
Responsibilities
Support customers through chat, voice, video, email, and messaging platforms; Handle customer inquiries, requests, and complaints from start to resolution; Process banking transactions accurately while adhering to regulations and policies; Identify opportunities to improve service quality and customer satisfaction; Collaborate with colleagues to achieve team goals and productivity targets; Uphold risk, compliance, and operational excellence standards.