Contact Center Professional
Core
Interact with clients via chat, voice, video, email, and messaging to provide support on daily banking products like payments and cards.
Role type
Senior IC Contact Center Professional (Banking)
Builds
Customer support and complaint resolution for ING's banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Analytical thinking, flexibility, adaptability, independent action, quality execution, process compliance, cross-channel agility
Preferred skills
Banking domain experience, Shared Service or BPO background, MS Office proficiency, ability to learn multiple processes
Technologies
MS Office, ING internal systems
Responsibilities
Operate end-to-end execution of client requests and complaint resolution, adhere to risk and compliance processes, achieve productivity and turnaround time targets, perform standard payments and quality checks, adapt to fast-paced environments and switch between communication channels
Seniority
Senior, hands-on IC
