Contact Center Professional
Core
Interact with ING's clients via chat, voice, video, email, and messaging to provide support on daily banking products like payments and cards.
Role type
Senior IC Contact Center Professional (Banking)
Builds
Customer service interactions and complaint resolution for banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Analytical thinking, flexibility, open-mindedness, ability to meet tight deadlines, proficiency in spoken and written English, MS Office knowledge, ability to adapt to fast-paced environments, ability to perform standard operations, ability to execute standard payments, ability to perform quality checks, ability to report incidents, ability to act independently, ability to consult with team members
Preferred skills
Experience in Shared Service or BPO environment, ability to cross-skill and switch between channels, ability to learn multiple processes, willingness to obtain country certifications
Technologies
MS Office
Responsibilities
Interact with clients through various communication channels, process customer requests and resolve complaints, adhere to risk and compliance processes, help achieve team targets, work collaboratively with others, perform quality checks, report incidents, act independently on customer requests
Seniority
Senior, hands-on IC
