NL Contact Center Professional
Core
Support customers across multiple communication channels (chat, phone, video, email, messaging) with daily banking needs, process requests, and resolve inquiries and complaints.
Role type
Senior IC contact center professional (retail banking operations)
Builds
End-to-end resolution of customer inquiries and complaints for retail banking products
Domain
Retail banking / Customer service
Deliverable
client delivery
Required skills
Strong written and verbal English, problem-solving, analytical thinking, attention to detail, flexibility, ability to manage multiple priorities, working knowledge of Microsoft Office
Preferred skills
Experience in banking, shared services, or BPO environment
Technologies
Microsoft Office
Responsibilities
Deliver excellent customer service across multiple communication channels; Support customers with inquiries related to payments, cards, online banking, and other daily banking products; Process customer requests accurately while adhering to relevant regulations and procedures; Manage end-to-end resolution of customer inquiries and complaints; Identify and correct system-generated responses when necessary; Apply risk and compliance standards in daily operations.
Seniority
Senior, hands-on IC
