Product Manager (CJE) – Global Fraud Management Services
Core
Design and scale global fraud management services to balance customer experience, operational efficiency, and fraud risk across ING's retail markets.
Role type
Senior Product Manager (Fraud Management Services)
Builds
Global fraud management services, workflows, and AI-driven automation tools for fraud specialists.
Domain
Banking / Financial Services / Fraud Management
Deliverable
product features
Required skills
Product management, stakeholder management, process optimization, automation strategy, AI adoption, data-driven decision making, global solution design, customer journey mapping, impact measurement (via careerplan.io/jobs/REQ-10121510-3-product-manager-cje-global-fraud-management-services-at-ing)
Preferred skills
Fraud management experience, international stakeholder leadership, technical adaptability
Technologies
AI, workflow automation, data analytics
Responsibilities
Continuously improve fraud management processes by simplifying and digitizing customer and employee journeys; Collaborate with countries to translate local challenges into scalable global solutions; Drive automation and AI adoption to reduce manual work and improve decision-making; Work with technology and operations teams to turn strategic objectives into tangible product improvements; Use data and customer insights to validate solutions and measure impact; Design workflows and tools to reduce cognitive load for fraud specialists; Own global fraud services and drive their adoption and performance across multiple countries.
