Digital Customer Journey Expert Consumer Lending
Core
Own the end-to-end customer experience for consumer loans (personal loans and overdrafts) from application to disbursement, bridging product management and IT to remove frictions and support growth.
Role type
Senior Product Manager / Customer Journey Expert (IT-savvy)
Builds
Consumer loan application flows and instant lending features for Belgium
Domain
Consumer Finance / Banking
Deliverable
product features
Required skills
Product management, IT affinity, Project management, Requirements translation, Stakeholder collaboration, Regulatory understanding, Data analysis, Incident management
Preferred skills
Experience with backend squads, Cross-border team dynamics
Technologies
Java (contextual team stack)
Responsibilities
Translate business vision into clear IT requirements for developers, Own the E2E Instant lending customer journey capability, Collaborate with IT architects and engineers, Work in a self-steering cross-border team, Apply business principles and external regulations, Communicate new features to stakeholders, Navigate IT and risk processes, Identify and resolve incidents