INTERNSHIP - Client Support Officer
Core
Support retail clients on account operations and banking products via phone and email, while assisting with administrative case tracking and process improvement.
Role type
Client Support Intern
Builds
Customer service interactions and administrative case management for retail banking operations
Domain
Banking / Retail Financial Services
Deliverable
client delivery
Required skills
Phone and email communication, written communication, attention to detail, analytical thinking, organization, Microsoft Office proficiency
Preferred skills
Knowledge of Luxembourgish or German
Technologies
Microsoft Office (Word, Excel, Access, PowerPoint)
Responsibilities
Handle client inquiries regarding accounts and banking products, track administrative client files, identify client needs and escalate to sales teams, support daily team tasks, ensure compliance with regulations, contribute to process improvements
Seniority
Intern
