Expert - Customer Journey Universal
Core
Design and optimize the daily banking product offering and customer experience for the ING 'Moje ING' app, with a specific focus on credit card products.
Role type
Product Strategy Manager (Credit Cards)
Builds
Credit card product features and sales strategies for the daily banking app
Domain
Banking / Fintech / Credit Cards
Deliverable
product features
Required skills
Product strategy definition, sales strategy development, requirement definition for new features, business analysis and synthesis, market and competitor monitoring, cross-functional coordination
Preferred skills
Credit card product experience, remote sales channel expertise, IT change implementation, international project experience, knowledge of modern financial technologies
Technologies
MS Excel, PowerPoint
Responsibilities
Define product and process development directions for credit cards, co-create remote sales strategies, define requirements for new customer functionalities, promote and communicate credit card offerings, prepare business recommendations, monitor market trends and competition
Seniority
Mid-level, hands-on IC
