Operations Professional @ING Hubs Romania
Core
Support the Off-boarding management team in executing customer off-boarding processes, ensuring timelines are maintained, and managing AML/FEC related exits for ING units worldwide.
Role type
Operations Professional (Off-boarding)
Builds
Customer off-boarding execution and portfolio management
Domain
Banking / Financial Services / Risk & Compliance
Deliverable
client delivery
Required skills
Customer off-boarding execution, reporting and data management, process improvement, end-to-end coordination, administrative task management, evidence uploading, entity re-segmentation
Preferred skills
Self-starter, good communicator, quick learner, team player
Technologies
Windows, Microsoft Office (Excel, PowerPoint, Outlook, Word, Teams), Vantage, Pega
Responsibilities
Ensure Customer Offboarding execution timelines are maintained across stakeholders; Support the Off-boarding management team in reporting and data; Take responsibility for timely off-boarding of AML/FEC related exits; Support the development and improvement of process/WPIs and procedures; Coordinate the off-boarding end to end as required; Prepare and send out client off-boarding forms to Front office; Monitor product closures with local Operational SPOCs; Upload evidence to Vantage library; Re-segment entities in Vantage; Perform overall administrative tasks in Outlook, Vantage and Pega.
Seniority
Junior to Mid-level, hands-on IC
