Customer Loyalty Member with English @ING Hubs Romania
Core
Resolve daily operational challenges and address requests for corporate international clients by managing account administration, documentation, and banking operations.
Role type
Customer Loyalty Member (Client Services)
Builds
Operational banking services for corporate international clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Banking operations, account administration, documentation processing, SWIFT messaging, client communication, banking legislation knowledge
Preferred skills
Dutch language knowledge
Technologies
MS Office, Banking systems
Responsibilities
Manage and process operational/non-commercial documentation and correspondence with clients; Contact clients regarding account administration issues, recalculations, and payment investigations; Open, close, block, or unblock client accounts; Set up client accounts for automatic balance transfers and interest postings; Verify and confirm client signatures; Sign confirmations regarding client account statuses; Accurately process documentary products such as guarantees and amendments; Investigate operational errors reported by clients; Provide Swift messages confirming client payments.
Seniority
Junior to Mid-level, operational IC
