Customer Journey Expert / Business Analyst
Core
Design end-to-end processes for customer, operations, and technical data sides to enable zero-touch deal capture and straight-through processing in wholesale lending.
Role type
Senior Customer Journey Expert / Business Analyst
Builds
Automated client and employee journeys for loan acquisition and management across 40 countries
Domain
Wholesale Banking / Lending / Process Automation
Required skills
End-to-end process design, Data exchange pattern analysis, API design, Agile/Scrum methodology, Regulatory compliance, Stakeholder management, Requirement translation, Operational excellence, International environment navigation, Loan product knowledge
Preferred skills
LoanIQ interfacing experience, Market trend analysis, Automation vision
Technologies
LoanIQ, API frameworks, Standard process architecture
Responsibilities
Translate customer wishes into clear business requirements, Design end-to-end processes for customer, operations, and technical data sides, Identify common process functions and translate them to technical solutions, Support product owner in leading development teams, Ensure secure and compliant 24/7 operations, Implement user stories for assigned features