Contact Center Professional - Part Time
Core
Interact with banking clients via chat, voice, video, and email to resolve inquiries about daily banking products like payments and cards, while processing requests and managing complaints.
Role type
Part-time contact center professional (banking)
Builds
Customer service interactions and complaint resolution for ING clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Analytical thinking, flexibility, open-mindedness, ability to meet tight deadlines, proficiency in spoken and written English, knowledge of MS Office, ability to adapt to fast-paced environments, ability to perform standard operations and payments, ability to execute quality checks, ability to work independently, ability to consult with team members
Preferred skills
Experience in Shared Service or BPO environment, ability to cross-skill and switch between channels, ability to learn multiple processes
Technologies
MS Office, banking systems
Responsibilities
Interact with clients through multiple communication channels, operationally process customer requests in systems, manage end-to-end execution of client requests and complaint resolution, adhere to risk and compliance processes, help achieve team targets in productivity or turnaround times, perform standard payments and quality checks, report incidents linked to products and services
Seniority
Individual Contributor, entry to mid-level