Contact Center Professional Part Time (For Pooling)
Core
Provide comprehensive support and expertise to ING's Wholesale and Retail Banking activities by managing client onboarding, periodic reviews, complaints, and operational requests across multiple communication channels.
Role type
Contact Center Professional (Shared Services/BPO)
Builds
End-to-end execution of client requests, complaint resolution, and KYC processes for ING's global business units.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, KYC processing, complaint resolution, multi-channel communication (chat, voice, email), risk and compliance adherence, data validation, standard payment execution, quality checks, adaptability to shifts.
Preferred skills
Cross-skilling, proactive problem solving, independent action, collaboration, MS Office proficiency.
Technologies
ING systems, MS Office
Responsibilities
Interact with clients via chat, voice, video, and email; process Know Your Customer onboarding and periodic reviews; manage end-to-end client requests and complaint resolution; validate submitted materials for accuracy and compliance; adhere to risk and compliance processes; perform quality checks on standard operations and payments.
Seniority
Individual Contributor, operational level
