Contact Center Professional Part Time (For Pooling)
Core
Provide comprehensive support to Wholesale and Retail Banking activities by handling client interactions via chat, voice, video, and email, and processing KYC onboarding, periodic reviews, and customer requests.
Role type
Contact Center Professional (Shared Services/BPO)
Builds
Client service interactions and operational processing of banking requests
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, KYC processing, complaint resolution, cross-channel communication, risk and compliance adherence, data validation, shift flexibility
Preferred skills
MS Office proficiency, analytical thinking, adaptability in fast-paced environments, quality check execution, independent problem solving
Technologies
Chat, voice, video, email, messaging channels, banking systems
Responsibilities
Interact with clients across multiple communication channels; Process KYC onboarding, periodic reviews, and customer requests; Manage end-to-end execution of client requests and complaint resolution; Adhere to risk and compliance processes; Perform quality checks on submitted materials; Execute standard payments; Work various shifts including mornings, mid-days, nights, weekends, and holidays.
Seniority
Individual Contributor, operational level