Voice Interactions Expert
Core
Design and evolve voice interaction journeys, turning business needs into scalable customer solutions for a digital bank.
Role type
Product Owner (Voice Interactions)
Builds
Voice interaction journeys, MVPs, and scalable customer solutions for banking services.
Domain
Banking / Voice AI / NLP
Deliverable
product features
Required skills
Customer journey design, Voice UI/NLP tools (IVR, Voicebots), Data analysis, Product backlog management, Stakeholder management, User story writing (INVEST), IT landscape understanding
Preferred skills
Twilio, DialogFlow CX, Python, SQL, GenAI
Responsibilities
Design and map customer journeys for voice interactions; Define MVPs and manage squad backlog; Analyze data to drive business insights; Translate business needs into technical requirements; Prioritize initiatives and slice epics into user stories; Ensure regulatory compliance and quality in production uploads.
Seniority
Senior, hands-on IC