Administratief medewerker / Dossierbeheerder businesskredieten (kantoor Gent)
Core
End-to-end handling of complex customer dossiers in the construction finance domain, serving as a point of contact for customers, notaries, and internal/external stakeholders.
Role type
Senior Customer Loyalty Member (Construction Finance)
Builds
Customer service solutions and dossier management for construction finance products
Domain
Banking / Construction Finance
Deliverable
client delivery
Required skills
Complex dossier management, end-to-end ownership, risk awareness, process knowledge, quality control, dual control execution, stakeholder communication, SLA management, deep analysis of non-standard requests, knowledge sharing, coaching
Preferred skills
Commercial mindset, result orientation, proactive risk escalation, process improvement, training input
Technologies
Banking systems, CRM tools, dual control frameworks
Responsibilities
Handle customer inquiries and problems regarding complex financial products via mail and phone; act as a point of contact for customers, notaries, and stakeholders; ensure correct, timely, and professional handling of customer requests; register customer contacts and dossier actions in relevant systems; monitor quality, correctness, completeness, and timeliness of ongoing dossiers; work within complex SLAs and strict deadlines; conduct deep analyses for non-standard requests; handle reputation-sensitive dossiers with discretion; identify and escalate risks and process deviations; perform quality controls and dual control; act as second-line control for Risk, Compliance & Quality; provide feedback to colleagues and translate into action plans; participate in coaching and training; contribute to knowledge retention and process improvements; drive performance and improvement initiatives.
Seniority
Mid-to-Senior, hands-on IC with ownership