Customer Loyalty Member @ING Hubs Romania
Core
Operational specialist managing ING warrant and fund option plans, handling reconciliations, cash transfers, and client inquiries for retail investments.
Role type
Customer Loyalty Specialist (Retail Investments Operations)
Builds
ING warrant plans, ING Fund Option Plans, and related financial settlements
Domain
Banking / Retail Investments / Operations
Deliverable
client delivery
Required skills
Banking operations, reconciliation, cash transfer execution, invoice management, regulatory compliance, MS Office proficiency, English fluency
Preferred skills
Dutch or French language knowledge
Responsibilities
Set up and prepare ING warrant and fund option plans via MyLeo and HESOP platforms, perform periodic reconciliation of positions, execute cash transfers and payments linked to warrant and FOP sales, manage invoices for contracts signed between ING BE and third parties, follow up on plan execution and provide reminders, answer and resolve participant and sales team questions, maintain contact with account managers, sales teams, and IT teams, ensure correct processing of customer and administrative processes, consider applicable laws and regulations, handle operational customer requests
Seniority
Junior to Mid-level, operational IC
