Digital Business Expert - ATM's
Core
Shape ING's ATM strategy to meet customer cash needs while delivering outstanding experience and maintaining cost efficiency.
Role type
Senior strategy & business expert (ATM/cash services)
Builds
Long-term ATM strategy, network coverage plans, customer communication strategies, and partner governance frameworks
Domain
Banking / Cash services / ATM networks
Deliverable
product features
Required skills
Project and stakeholder management, Business case development, Financial analysis, Customer behavior analysis, Strategic planning, Partner management, Risk management, Data analysis (Excel, Power BI, MicroStrategy), Communication (English, Spanish)
Preferred skills
Experience managing ATM, card, or cash-related products
Responsibilities
Lead complex initiatives with internal and external stakeholders, Analyze customer behavior and consumption trends related to cash and ATMs, Build and maintain robust business cases, Monitor financial drivers and propose optimization actions, Contribute to network strategy for optimal ATM coverage, Design customer communication strategies, Own and develop relationships with external partners, Ensure operational and financial risk management, Manage Voice of the Customer insights
Seniority
Senior, hands-on IC