Digital Business Expert - ATM's
Core
Shape ING's ATM strategy to meet customer cash needs while delivering outstanding experience and maintaining cost efficiency.
Role type
Senior Digital Business Expert (ATM Strategy)
Builds
ATM network strategy, business cases, customer communication strategies, and partner governance.
Domain
Banking / Cash & ATM Operations
Deliverable
product features
Required skills
Project and stakeholder management, Business case development, Financial analysis, Customer behavior analysis, Strategic planning, Data visualization (Power BI, MicroStrategy, Excel), Partner relationship management, Risk management
Preferred skills
Experience managing ATM, card, or cash-related services, Advanced English and Spanish
Technologies
Power BI, MicroStrategy, Excel
Responsibilities
Lead complex initiatives with internal and external stakeholders, Analyze customer behavior and consumption trends, Build and maintain robust business cases, Monitor financial drivers and propose optimization actions, Contribute to business and network strategy for optimal ATM coverage, Design customer communication strategies, Manage external partner relationships, Ensure operational and financial risk management, Actively manage Voice of the Customer
Seniority
Senior, hands-on IC