Senior Manager, Customer Analytics Excellence & Governance
Core
Enterprise business owner for patient and customer intelligence frameworks, standards, and governance, translating business needs into analytics roadmaps and operating models.
Role type
Senior Manager, Strategy & Governance
Builds
Enterprise analytics capability strategy, governance frameworks, and integrated capability roadmaps for patient and customer intelligence
Domain
Healthcare / Life Sciences / Customer Analytics
Deliverable
dashboards & analysis
Required skills
Strategic planning, Governance framework design, Business requirements translation, Stakeholder management, Roadmap prioritization, Data stewardship, Agile planning, KPI definition, Capability gap analysis, Portfolio management
Preferred skills
Experience with therapeutic area analytics, Precision health strategies, Commercial decision intelligence, Data product adoption, Cross-functional partnership
Technologies
None explicitly stated
Responsibilities
Define and govern enterprise patient and customer intelligence standards and business rules; Translate business objectives into analytics and technology requirements; Establish governance processes for capability intake, prioritization, and value realization; Partner with data engineering and analytics teams to resolve data issues and validate capabilities; Monitor adoption and business value realization of intelligence assets.
Seniority
Senior, hands-on IC with strategic oversight
