Program Manager, REFS Technology
Core
End-to-end leadership of complex, cross-functional technology programs supporting Real Estate & Facility Services globally, translating strategy into executable roadmaps and measurable outcomes.
Role type
Senior Program Manager (Technology)
Builds
Multi-year technology programs, integrated program plans, and operational handovers for REFS initiatives.
Domain
Real Estate & Facility Services (REFS) Technology
Required skills
Program strategy & roadmap definition, end-to-end program delivery, governance & portfolio management, financial & commercial leadership, vendor & partner management, stakeholder & change leadership, architecture & risk management, AI/automation/robotics enablement
Preferred skills
Real Estate/Facilities/IWMS/ERP/ServiceNow experience, Life Sciences/Pharma industry experience, AI/automation/robotics implementation experience, PMP/PgMP/PRINCE2/MSP/Agile/SAFe certification
Technologies
ServiceNow, IWMS, ERP, AI, automation, robotics, computer vision
Responsibilities
Define and deliver multi-year REFS technology programs and roadmaps aligned with business priorities; Lead programs from demand shaping through operational handover and benefits realization; Establish governance, steering committees, and reporting cadences; Manage program financials, contracts, and commercial models; Lead complex multi-vendor delivery environments; Drive stakeholder alignment and change management; Ensure solutions align with enterprise architecture, security, and regulatory requirements; Identify and shape AI, automation, and robotics opportunities.
Seniority
Senior, hands-on IC
