Technical Support Representative Welding
Core
Provide advanced technical support and troubleshooting for Fronius welding equipment to internal and external customers, including diagnosing issues, guiding troubleshooting steps, and managing escalated cases.
Role type
Senior Technical Support Representative (Welding Technology)
Builds
Customer support and resolution for Fronius welding products and Perfect Welding solutions
Domain
Industrial manufacturing / Welding technology
Deliverable
client delivery
Required skills
Advanced Fronius equipment knowledge, electrical troubleshooting, customer issue diagnosis, CRM/SharePoint documentation, MS Office proficiency, problem-solving
Preferred skills
Welding experience, help desk experience, Spanish or German language skills
Technologies
Fronius welding equipment, CRM, SharePoint, Windows systems, MS Outlook, Excel, Word, PowerPoint
Responsibilities
Respond to incoming phone and email inquiries, diagnose technical issues using customer information, guide customers through troubleshooting, maintain technical support records, assist with spare parts and consumables recommendations, provide product availability and pricing information
Seniority
Mid-level, hands-on IC