Sr. Service Experience Consultant, Client Services Go-to-Market Services
Core
Design and optimize the end-to-end client experience for Visa's new stablecoin products, ensuring operational efficiency and scalability from pre-sales to production support.
Role type
Senior individual contributor service experience consultant (stablecoins)
Builds
Stablecoin product implementations and client onboarding processes
Domain
Payments technology + Digital assets (stablecoins, blockchain)
Required skills
Digital assets and cryptocurrency experience, End-to-end client experience design, Cross-functional partnership building, Program/project/product management, Technical aptitude (APIs, SDKs, processing flows), Documentation creation, Regional coordination, KPI definition and reporting
Preferred skills
Payments industry experience (card products, clearing, settlement), Deep understanding of client implementations and testing, AI tools usage, SharePoint/Power Automate/Jira proficiency
Technologies
Stablecoins, Blockchain, APIs, SDKs, Microsoft Office, Jira, SharePoint, MS Power Automate
Responsibilities
Define end-to-end client experience for stablecoin products, Lead cross-functional engagements with Global Product and Regional Client Services, Build subject matter expertise in stablecoin technologies, Identify risks and client readiness gaps, Create and maintain client-facing product documentation, Design scalable onboarding and implementation processes, Establish support models and SLAs, Transition implementation responsibilities to regional teams, Define success criteria and KPIs, Establish feedback loops for product improvement
Seniority
Senior, hands-on IC