Warsaw Workstation Associate
Core
Provides day-to-day technical support for network infrastructure and internal desktop systems software and hardware, including installation, configuration, and troubleshooting.
Role type
Workstation Support Associate
Builds
Maintains desktop environments, ensures data integrity, and supports IT infrastructure projects.
Domain
IT Infrastructure / Desktop Support
Required skills
PC/Mac/telephony/mobile hardware support, Windows 10/11 and OSX troubleshooting, LAN printer support, networking connectivity troubleshooting, technical documentation reading, work scheduling and prioritization, user communication, technical concept explanation
Preferred skills
Support for 300+ users, unified communications support, customer service excellence, difficult situation management, issue isolation and resolution
Technologies
Windows 10/11, MS Office 365, OSX, iOS, Android, Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues; Maintain passwords, data integrity, and file system security; Recommend hardware and software solutions; Conduct training programs for computer users
Seniority
Mid-level, hands-on IC