Sr. Service Experience Consultant
Core
Lead operational readiness and client enablement for Visa's Stablecoin solutions, shaping how new services are introduced and scaled.
Role type
Senior Service Experience Consultant (Stablecoin)
Builds
Operational foundations, scalable operating models, and client implementation methodologies for Stablecoin products.
Domain
Fintech / Digital Payments / Stablecoins
Required skills
Stakeholder management, program management, process mapping, operational documentation, workshop facilitation, cross-functional influence, KPI definition, go-to-market strategy support, pilot monitoring, change management.
Preferred skills
Experience in payments, fintech, banking, treasury, digital assets, APIs, web-based services.
Technologies
APIs, digital payments platforms, web-based services.
Responsibilities
Lead operational readiness and client enablement for Stablecoin solutions; Map current-state and future-state operating procedures; Facilitate workshops to align stakeholders and resolve process gaps; Develop operational documentation (SOPs, runbooks, playbooks); Influence cross-functional teams to improve procedures; Monitor pilots and launches to resolve operational issues; Define and manage KPIs for implementation effectiveness.
Seniority
Senior, hands-on IC with strategic influence