Sr. Product Manager
Core
Lead high-impact digital, automation, and AI products to transform Client Services processes across the client lifecycle, including enterprise platform integrations and incident management solutions.
Role type
Senior Product Manager (AI & Automation)
Builds
Scalable digital, automation, and AI-enabled solutions for client services and incident management
Domain
Financial Technology / Payments / Client Services
Deliverable
production ML models
Required skills
Product strategy, AI product development, incident management platform design, cross-functional leadership, stakeholder influence, systems thinking, data-driven decision making, enterprise software ownership
Preferred skills
Executive influence, portfolio-level planning, mentorship, advanced degree (MBA/MS/PhD)
Technologies
AI-native tools, APIs, data models, incident management platforms
Responsibilities
Define product vision and roadmap for AI/automation portfolio; lead end-to-end delivery of complex digital initiatives; collaborate cross-functionally to drive solution design; use AI to build and evolve products with responsible AI controls; develop expertise in Client Services processes and operational controls; apply critical thinking to frame ambiguous problems; shape incident-management platforms; drive stakeholder alignment and secure investment; mentor product teams and define best practices; own portfolio-level planning and governance.
Seniority
Senior, hands-on IC with mentorship responsibilities
