Senior Consultant, Service Experience
Core
Senior Consultant driving operational excellence, pilot implementations, and release readiness for Visa Commercial Money Movement Solutions in North America.
Role type
Senior IC Service Experience Consultant
Builds
Commercial Money Movement Solutions products, services, and platform enhancements for financial institutions and government entities
Domain
Financial Services / Payments Technology
Deliverable
product features
Required skills
project management, stakeholder management, change management, solution design, risk mitigation, client onboarding, release coordination, gap analysis, documentation, cross-functional collaboration
Preferred skills
advanced degree (MBA, JD, MD), 9+ years of relevant experience
Technologies
N/A
Responsibilities
Lead business impact assessments and mitigation strategies for new product releases; coordinate pilot implementations and capture client feedback; partner with Product and Technology teams to define operational readiness requirements; serve as subject matter expert for assigned commercial solutions; advise teams on product capabilities and supportability; consult with clients to define scope and solution approaches; lead implementation and launch activities including migrations and service model changes; manage project plans and governance materials; monitor implementation activities and coordinate cross-functional resolution of issues; facilitate client-facing release management and validation; apply change-management methodologies to drive adoption; represent the Voice of the Client in cross-functional discussions.
Seniority
Senior, hands-on IC
