Service Experience Consultant, AP Go-To-Market Services (Product Delivery, API integration, implementation consultant) (8+years)
Core
Design and enable delivery of scalable, repeatable client service experiences for new Visa products and solutions, acting as the primary liaison between Product/Technology teams and clients to ensure successful implementation and support.
Role type
Senior IC implementation consultant (payments)
Builds
Implementation plans, pilot deployments, training materials, and transition strategies for new Value-Added Services.
Domain
Payments technology / Financial services
Required skills
Product management, Project management, Client engagement, Stakeholder management, Technical aptitude, Strategic roadmap interpretation, Operational efficiency planning, Pilot deployment management, Gap analysis, Workflow management
Preferred skills
Card payments expertise, Issuer/Acquirer/Processor experience, Asia Pacific region knowledge, New technology adoption
Technologies
Cybersource, Visa Net Infrastructure, VAS products
Responsibilities
Define support and implementation plans for new products; Execute pilot client deployments; Partner with Product/Technology to develop artifacts and training; Act as the voice of the customer to enhance service experience; Manage transition of support to core Client Services teams; Identify and resolve implementation gaps prior to rollouts.
Seniority
Senior, hands-on IC
