Service Experience Consultant, AP Go-To-Market Services (Product Delivery, API integration, implementation consultant) (8+years)
Core
Design and enable delivery of scalable, repeatable client service experiences for new Visa products and solutions, acting as the primary liaison between Product/Technology teams and clients to ensure successful implementation and support.
Role type
Senior IC implementation consultant (payments)
Builds
New Visa Net Infrastructure, VAS products, and Cybersource solutions for clients in the Asia Pacific region
Domain
Payments technology / Financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Product management, Project management, Client engagement, Technical aptitude, Problem solving, Stakeholder management, Workflow management, Analytical thinking, Communication, Negotiation
Preferred skills
Subject matter expertise in card payments and payment technologies, Experience with Issuers/Acquirers/Processors in Asia Pacific, Knowledge of core transaction processing (message routing, authorization, clearing, settlement)
Technologies
Cybersource, Visa Net Infrastructure, VAS products
Responsibilities
Define support and implementation plans for new products, execute pilot deployments, partner with Product/Technology teams to identify gaps, act as the voice of the customer, create training materials, and migrate support to core Client Services teams.
Seniority
Senior, hands-on IC