Visa Direct Product & Client Solutions Manager
Core
Lead client onboarding excellence and scaling for the Visa Direct global push payments platform, partnering with clients and internal stakeholders to design scalable onboarding solutions and drive successful client outcomes.
Role type
Senior IC Product & Client Solutions Manager
Builds
Global push payments platform enabling fast, secure fund transfers to cards, accounts, and wallets worldwide
Domain
Payments / Fintech / Financial Services
Deliverable
product features
Required skills
Client onboarding, implementation, delivery, technical problem-solving, payments ecosystem knowledge, global money movement understanding, process design, governance, KPI tracking, continuous improvement, automation, GenAI capabilities, solution design, client discovery, technical sales support, project management, MS Office proficiency
Preferred skills
Payments/fintech/financial services experience, AI/automation tool usage, complex initiative leadership, API-based product experience, platform integration knowledge, Card Networks or Real Time Money Movement experience
Technologies
GenAI, MS Office (Excel, PowerPoint, Visio, Word), API-based products, payment services & solutions
Responsibilities
Develop standardized onboarding processes, playbooks, and best practices; Own onboarding governance, launch readiness, risks, and operational handoffs; Track implementation progress via KPIs and milestone reviews; Identify bottlenecks and recommend process enhancements leveraging automation and GenAI; Contribute Voice of Customer insights to influence product and operational roadmaps; Maintain visibility into onboarding pipeline and capacity metrics; Serve as subject matter expert for internal stakeholders and client financial institutions; Support solutioning activities including client discovery and technical sales efforts
Seniority
Senior, hands-on IC
