Senior Manager - Infrastructure Compute Services
Core
Lead a global team managing and supporting Visa's 24x7x365 Compute infrastructure, ensuring service availability, reliability, and implementing ITIL-based improvements.
Role type
Senior Manager, Infrastructure Compute Operations
Builds
Global compute infrastructure services for Visa's payments technology
Domain
Financial Technology / Infrastructure Operations
Deliverable
production ML models | infrastructure
Required skills
ITIL framework implementation, global team leadership, heterogeneous hardware/software management, enterprise virtualization, cloud platform management, system monitoring, incident/change/problem management, security governance, disaster recovery planning, strategic roadmap development
Preferred skills
Generative AI/automation application, Ansible/Python automation, storage clustering software knowledge, large-scale compute deployment, enterprise technology transformation
Technologies
VMware, Docker, Kubernetes, OpenShift, Hyper-V, AWS, Microsoft Azure, Google Cloud Platform, Linux, AIX, CentOS, Windows OS, HP, Dell, IBM, Spectrum Scale, ScaleIO
Responsibilities
Manage service availability and reliability initiatives; lead a diverse global team of engineers; oversee 24x7x365 operations and incident escalations; drive ITIL-based process improvements; mentor technical staff; establish best-practice methodologies for problem resolution; lead innovation in compute operations processes and tools; govern security remediation and vulnerability management; participate in disaster recovery activities.
Seniority
Senior, hands-on IC with management responsibilities