Senior Manager, Testing Support
Core
Leads a global, client-facing Testing Support organization providing high-quality testing guidance, execution support, and consultancy for Visa's core products and platforms.
Role type
Senior Manager, Testing Support (People Leadership & Operational Delivery)
Builds
Scalable, efficient, and high-quality service delivery for client onboarding, certification, and BAU testing.
Domain
Payments technology / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global operational leadership, client-facing support management, testing standards & SLA governance, workforce planning, process optimization, data-driven performance management, stakeholder engagement, risk management, automation strategy
Preferred skills
ISO 8583 knowledge, EMV/Chip payment solutions, Token Payment Lifecycle, Visa Operating Regulations
Technologies
OneCRM, testing tools, AI
Responsibilities
Own end-to-end delivery of testing services (BAU, certification, BER, PVT, EMV L3, token testing); manage centralized intake and case resolution; act as senior escalation point for complex client issues; lead, coach, and develop Staff and Sr. Testing Engineers; drive process standardization, automation, and tooling strategy; report on key metrics (NPS, CSAT, SLA adherence, productivity).