Dispatch Agent
Core
Prepare courier schedules and routes, coordinate work distribution among couriers, and monitor daily delivery cycles to ensure efficient station operations.
Role type
Dispatch Agent
Builds
Daily pick-up and delivery assignments for FedEx Express
Domain
Logistics and Express Transportation
Required skills
Route planning, team coordination, system data entry, customer communication, issue resolution, productivity reporting, Microsoft Office proficiency, geographical knowledge, time management
Responsibilities
Prepare courier schedules and routes, coordinate work distribution among couriers, monitor daily delivery cycle and update systems, contact customers for information or service advice, report delivery issues to management, compile reports on station productivity and performance
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