Contract Service Provider Lead
Core
Provides technical expertise and advice to senior/executive management on systems trends, practices, opportunities, and risks; leads high-impact cross-functional projects and drives strategic planning for service provider solutions.
Role type
Service Provider Solutions Lead
Builds
Service provider business model and operational efficiency for FedEx Express
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
Vendor management, contract management, strategic planning, cross-functional coordination, negotiation, analytical skills, policy development
Preferred skills
Engineering background, experience operating across multiple countries/regions, advanced Microsoft Office proficiency
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Responsibilities
Develop and manage relationships between Service Providers and internal business partners; oversee implementation of new initiatives consistent with SP agreements; engage with SPs on technologies and efficiency opportunities; review and update SP policies and procedures; troubleshoot customer pickup and delivery issues with Operations; advocate for and implement enhancements to SP agreements; lead accountability planning for at-risk contracted SPs.
Seniority
Mid-level, hands-on IC
