Manager, Project Management - US Card Acquisitions, Targeting Operations (Hybrid)
Core
Drive strategy and execute high-priority projects for the Card Acquisition Targeting Operations team, managing L2 platform operations, governance, and audit compliance.
Role type
Senior IC Project Manager (Platform Operations & Governance)
Builds
Operational frameworks, governance policies, audit remediation roadmaps, and project delivery plans for card acquisition targeting systems.
Domain
Financial Services / Banking Operations / Platform Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, people management, incident escalation, root-cause analysis, capacity planning, process governance, change management, audit management, stakeholder communication, risk mitigation, strategic planning, team coaching
Preferred skills
MBA, PMP certification, Lean/Agile/Six Sigma expertise, advanced problem-solving
Technologies
None explicitly stated
Responsibilities
Define and manage L2 operational frameworks and incident escalation paths; design and enforce governance policies and standard operating procedures; lead end-to-end audit management and remediation; communicate operational performance and audit readiness to leadership; lead complex projects and programs in dynamic environments; coach and develop a team of associates.
Seniority
Manager, hands-on IC with team leadership