Principal Process Manager – Operational Readiness & Production Support
Core
Operational SME driving readiness for client onboarding and rapid-response production support for critical commerce networks and digital payment ecosystems.
Role type
Principal Process Manager (Operational Readiness & Production Support)
Builds
Operational workflows, execution scopes, process guidelines, and rapid issue resolution for client launches.
Domain
Financial services, digital payments, commerce networks.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process management, operations, project management, data analysis (pivot tables, formulas, data aggregation), root cause analysis, risk management, stakeholder collaboration.
Preferred skills
Payments domain expertise, merchant networks, digital commerce, digital wallet platforms (Apple Pay, Google Pay, Samsung Pay), restricted authorization networks.
Technologies
Microsoft Excel, Google Sheets.
Responsibilities
Formulate operational workflows and guidelines for client onboarding; diagnose and resolve performance anomalies and transaction flow disruptions; analyze operational data to identify trends and propose process enhancements; escalate operational risks and customer-impacting issues to leadership.
Seniority
Principal, hands-on IC
