Senior Manager, Product Management - Workforce Management Tools
Core
Own the end-to-end Workforce Management product suite, leading the PM team to drive forecasting, capacity planning, schedule generation, and real-time operations for Card Servicing.
Role type
Senior Manager, Product Management (Workforce Management)
Builds
Workforce Management platform (forecasting, capacity planning, scheduling, real-time routing)
Domain
Financial Services / Workforce Management
Deliverable
product features
Required skills
Product strategy & roadmap definition, team leadership & mentorship, vendor management, technical collaboration, portfolio prioritization, executive communication
Preferred skills
Translating business strategy into consumer-facing digital products
Responsibilities
Set product vision and roadmap, coach and mentor Product Managers, own core scheduling and planning tools, manage external vendors, partner with Tech Leads on architecture and data pipelines, balance immediate demands with long-term platform health, influence cross-functional teams, communicate platform constraints to senior leaders
Seniority
Senior, hands-on leadership