Senior Manager, Product Management - Back Office Servicing Experiences
Core
Lead SCRA and Specialty Operations domains to set strategy and drive AI-driven automation for back-office servicing workflows, freeing agents for higher-value customer work.
Role type
Senior Manager, Product Management (Strategy & Team Lead)
Builds
End-to-end customer and agent experiences for regulatory programs (SCRA) and specialty case operations (guardianship, payment investigations) using AI and cloud data.
Domain
Financial Services / Regulatory Compliance / Back-Office Operations
Deliverable
production ML models
Required skills
Product Management, Strategic Planning, AI/ML Strategy, Cross-functional Leadership, Regulatory Compliance, Roadmap Execution, Stakeholder Management, Automation Design, Team Mentoring, Enterprise Platform Configuration
Preferred skills
Consumer-facing digital product experience, Business strategy translation
Technologies
AI, Cloud Data, Enterprise Platforms
Responsibilities
Lead and grow two product managers; Set and deliver a multi-year roadmap for AI automation; Own end-to-end experience for regulatory and specialty programs; Partner with Risk, Legal, and Operations; Replace manual tasks with intelligent automation; Configure user-centric experiences on existing platforms.
Seniority
Senior, hands-on IC with team leadership
